Customer charging for councils and local authorities
Councils and local authorities can benefit from providing fully funded electric vehicle charging facilities for the public.
Our pay-to-charge EV charger offering is suitable for:
- Public car parks
- Residential on street charging
- Parking for hospitals and health centres
- Community car sharing
Customer charging for B2C
Retail and leisure outlets can enjoy a number of benefits from providing leased or fully funded electric vehicle charging facilities for their customers.
As the number of electric vehicles on UK roads increase, charging facilities will become as common place and expected like wifi is today.
Provide your customers with more – Attract and reward more customers as electric vehicle charging becomes more common place across the UK.
Sustainable brand benefits – It is good to be green. Providing your customers with charging points, you are demonstrating your commitment to the environment, and we can help you measure and report your carbon savings.
Attract more customers and retain them longer – Electric vehicle drivers spend on average 70 minutes charging their vehicle per visit, which gives them extra time to use your facilities, make purchases and enjoy themselves.
How does pay-to-charge work?
To process payments, your charging unit needs to be compatible with a billing system to manage this for you. All charging units that can allow this functionality will have an ‘OCPP’ code which stands for Open Charge Point Protocol.
There are different types of protocol and the three most commonly used are; OCPP1.5, OCPP1.6 and OCPP2.0, all of which can enable pay-to-charge functionality.
A unit that has an OCPP will allow you to set up a back office system that will allow you to set tariffs, monitor utilisation and assess the performance of the unit. Without this, you cannot charge customers for the usage.
Not all back office systems offer a customer support service, so you will need to consider how you will manage and monitor the unit to maximise it’s operational time, and ensuring the customer experience is positive.
You can deploy a Charge Point Operator (CPO) who can manage and maintain the charging unit for you. These will help you ensure the customer experience is positive with a 24/7 contact number should the customer be unable to active the charging unit, and these will also monitor the unit to ensure they maximise the units’ operational time.
Need more assistance?
If you would like a consultation for a pay-to-charge EV charging solution, please contact us on 020 8895 6511 or complete our online contact form:
